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View the document| Name | Joint Guidelines of 4 October 2018 No JC/GL/2018/35 on complaints-handling for the securities and banking sectors |
| Author | European Banking Authority (EBA) |
| Source | website of the European Banking Authority (EBA) |
| Publication date | 4. 10. 2018 |
| Version in force as of | These Guidelines apply from 1 May 2019. |