How to Proceed if You Are Dissatisfied with the Conduct of a Financial Institution

What the NBS Does in the Area of Financial Consumer Protection

1. Reviews submissions from financial consumers

If a client objects to a specific action taken by a financial institution, the NBS examines whether the procedure was in compliance with the law or whether it violated the consumer’s rights. The outcome is a written response sent to the client.

2. Accepts general suggestions for supervisory action

These involve suspicions of violations of consumer rights without being linked to a specific client.
The NBS reviews the submission but does not inform the submitter of the outcome – supervisory activities are non-public, and NBS employees are bound by confidentiality.

What the NBS Does Not Do in the Area of Financial Consumer Protection

• does not provide legal or financial advice,
• does not resolve disputes between clients and financial institutions,
• cannot order a financial institution to satisfy a client’s claim,
• is not an authority for alternative dispute resolution.

How to Submit a Financial Consumer Complaint

Electronically: podanie.nbs.sk

By post to the following address:
National Bank of Slovakia
Financial Consumer Protection Department
Imricha Karvaša 1
813 25 Bratislava